terms and conditions


The use of the www.catrinelsabaciag.com site
implies the acceptance of these Terms and Conditions by the user.


in Cluj Napoca, 12 Emil Racovita Street, Cluj County, with the unique
registration code no. RO41273091 and serial number in the trade register J12/2493/2019 .


The images published on the site are in line
with reality, but sometimes the color shades of the products may differ
slightly, as a result of the process of making the photos or depending on the
computer system of the buyer. Images with products, offers, prices, and
contests are subject to change without notice. The products sold through www.catrinelsabaciag.com , will be
accompanied at the time of delivery of the tax invoice or tax receipt.


The use of the site www.catrinelsabaciag.com ,  (including visiting and buying products)
implies acceptance of certain terms and conditions of use in the form of a
legal contract between the user and SC CATRINEL STUDIO SRL , therefore, it is
recommended reading carefully the following paragraphs.

Visiting or purchasing products from the www.catrinelsabaciag.com ,  website automatically implies acceptance of
these terms and conditions. Also, the use of any other current or future
services provided by SC CATRINEL STUDIO SRL , implies the acceptance of the
same terms and conditions.

The entire content of the site www.catrinelsabaciag.com ,  is protected according to copyright law and
intellectual property rights laws. The use without the written consent of SC CATRINEL
STUDIO SRL, of any elements, is punished according to the laws in force.


,  has a strict policy of respecting the
confidentiality of customer data.

By accessing our site and our products, SC CATRINEL
STUDIO SRL  processes your personal data necessary
for the purposes for which these data were requested and stored. With regard to
your rights as a data subject as guaranteed by Regulation 2016/679 / EU on the
protection of individuals with regard to the processing of personal data and on
the free movement of such data, please access the Privacy Policy. Security
provided and other measures implemented to guarantee your rights.


The products are delivered by the seller,
directly to the buyer’s address/address specified by him.

Please check the lead time for each product, since
some products are in stock, whilst others are made to order.

Transport is provided by the courier company
Cargus, dpd, Nemo Express, Sameday etc.

The transport fee is calculated during the checkout

we currently ship in Europe, however, we can
arrange international shipping upon request.

please email contact@catrinelstudio.com

The shipment of the order for the products in stock will be done within 24 hours from the order confirmation, by email. Your order will reach you depending on the selected shipping method:  standard : 2-6 working days depending on country , and express 1-2 working days . We curently ship to the E.U, Moldova, U.S.A, Canada and Turkey. However if you are intereted in our products we can arrange a special  shipping outside these areas. Please contact us at contact@catrinelstudio.com . The shipping price will be calculated before checkout.

The order will be shipped in packages that
ensure the security of transport. We are responsible for any damage caused
during the transport of the product, package, or package sent by us, according
to the local legislation in force.


Any dissatisfaction related to accessing,
using, registering on our site, placing an order, issues related to the order
placed and the like will be communicated to us directly or by telephone at
TELEPHONE NUMBER 004738467277  between 9:00
-16: 00, Monday-Friday except for public holidays, or by email at  contact@catrinelstudio.com .Your
dissatisfaction will be recorded and you will receive a written reply to the
email address mentioned on the occasion of notifying us of your
dissatisfaction, within a maximum of 3 working days.


SC CATRINEL STUDIO SRL  reserves the right to make changes at any time
regarding the content of the site www.catrinelsabaciag.com  policy, terms and conditions of use, without
the need for prior notice to users in this regard, although we will Be careful
to let customers know about these changes.

 The user of the site www.catrinelsabaciag.com has
the obligation to regularly check the terms and conditions of use. If you do
not agree with the changes made to them by SC CATRINEL STUDIO SRL , you will
stop using the site. If the user continues to use the site, it is considered that
he agrees with the changes made.


The return of the products or the right of
unilateral termination of the contract by the consumer is regulated by
Government Ordinance no. 34 of June 12, 2014.

According to art. 9 para. 1 of the Government
Ordinance no. 34 of June 12, 2014, on consumer rights in contracts concluded
with professionals, you have the right to withdraw from contracts concluded
remotely without specifying the reasons, within 14  days from the date
you enter in 
physical possession of the products / last product. Customers who are
dissatisfied with the product may return it and/or choose another product
within the value of the returned product, subject to the terms and conditions
below. Products that will be unsealed, lack original labels or packaging
will not be accepted for return. Before returning the products, customers must
notify the merchant in writing to contact@catrinelstudio.com in advance,
specifying the following:

–    name

–    Address;

– the product (s) they wish to return;

– reason for return (optional; information
will be used to improve services);

– the option to replace or refund the amount
(bank account details).

The return delivery will be made through a
courier service of your choice and
all shipping charges will be borne by you.

 For the
custom pieces made according to customer specifications, which fall within the
exceptions regarding the right of withdrawal provided by article 16 of the GEO.
34/2014 regarding distance contracts and contracts outside commercial spaces a
no return policy is applicable. According to art. 16 lit. c of O.G. 34/2014,
if the consumer (Buyer) opts for the purchase of clearly customized products,
made according to the specifications indicated by the consumer (Buyer), the
products thus undergoing changes at the request of the Buyer, he accepts that
such products do not are returned and cannot be replaced, being exempted from
the right of return.


Neither Contracting Party shall be liable for
failure to fulfill in due time and/or improper performance – in whole or in
part – of any obligation incumbent on it under this Agreement, if the
non-performance or improper performance of that obligation was caused by force
majeure. as defined by law, for reasons beyond the control of the parties.

The party invoking force majeure is obliged to
notify the other party, within 5 (five) days, of the occurrence of the event
and to take all possible measures to limit its consequences.


The contract will be governed by and construed
in accordance with Romanian law. Any misunderstanding between the Merchant and
the Customer in relation to the relations arising from this Agreement shall be
settled amicably, and in case of failure, shall be submitted to the competent
courts material from Cluj Napoca.


This site is owned by SC CATRINEL STUDIO SRL,
which gives you the right to access and use the site subject to your acceptance
of these Terms and Conditions. By accessing and using the site, you
automatically and unequivocally agree to abide by the Site Terms and

SC CATRINEL STUDIO  SRL reserves the right to change the Terms
and Conditions at any time, without prior notice, by posting the updated
version on the site, and the Customer has the obligation to read the Terms and
Conditions whenever he accesses the site. The customer has the obligation to
comply exactly with the Terms and Conditions on the site and cannot claim and
cannot defend himself with the ignorance of the Terms and conditions on the
the site, valid at the date of accessing, using and/or placing an order on the

SC CATRINEL STUDIO SRL periodically organizes
various Promotions that are announced on the site. Promotions take effect when
they are activated on the site and cease to be valid when they are activated on
the site. Promotions do not cumulate with each other or with other discounts
and are only valid while stocks last.


This policy refers to cookies
and web pages operated by SC CATRINEL STUDIO , based in Cluj Napoca, Emil
Racovita street, no. 12, Cluj county, with the unique registration code no. RO41273091  and serial number in the trade register


 A cookie is a small file, consisting of letters and numbers, that will be stored
on the computer, mobile terminal, or other equipment of a user accessing the
Internet. The cookie is installed by a request from a web server to a browser
(eg Internet Explorer, Chrome) and is completely “passive” (does not
contain software, viruses, or spyware and cannot access the information on the
user’s hard drive).


These files make it possible to recognize the
user’s terminal and presents the content in a relevant way, adapted to the
user’s preferences. Cookies provide users with a pleasant browsing experience
and support the efforts of SC CATRINEL STUDIO SRL to provide comfortable
services to users: eg: – preferences in terms of online privacy, shopping cart
or relevant advertising. They are also used in the preparation of aggregated
anonymous statistics that help us understand how a user uses our website, allowing
us to improve its structure and content, excluding the user’s personal


We use two types of cookies: per session and

fixed. The latter are temporary files that remain in the user’s terminal until
the end of the session or closing of the application (web browser). The fixed
files remain on the user’s terminal for a period (30 days) in the Cookie
parameters or until they are manually deleted by the user. Types of cookies
collected by third-party companies: Google,  Facebook, etc


A visit to this site may place cookies for the
following purposes: Site performance cookies Visitor analysis cookies
Geotargetting cookies Registration cookies Advertising cookies Vendor cookies


Cookies themselves do not require personal
information in order to be used and, in most cases, do not personally identify
internet users. Personal data collected through the use of cookies may only be
collected to facilitate certain functionalities for the user. This data is
encrypted in a way that makes it impossible for unauthorized persons to access


In general, an application used to access web
pages allows you to save cookies on the terminal by default. These settings can
be changed so that the automatic administration of Cookies is blocked by the
web browser or the user is informed every time cookies are sent to his
terminal. Detailed information on the possibilities and ways of managing
cookies can be found in the settings area of the application (web browser).
Restricting the use of cookies may affect certain features of the website.

Customize your browser settings for cookies to
reflect a comfortable level of cookie security for you.

If cookies do not bother you and you are the
only person using the computer, you can set long expiration dates for storing
your browsing history and personal access data.


From 25 May 2018, Regulation 2016/679 / EU on
the protection of individuals with regard to the processing of personal data
and on the free movement of such data (hereinafter “the Regulation”)
will be applied by all Member States of the European Union. The aim of this
Regulation is to create a uniform and uniform legislative framework throughout
the European Union that no longer requires national implementing measures.

He is responsible for the operation of
the catrinelsabaciag.com and has the quality of operator SC CATRINEL STUDIO SRL,
based in Cluj Napoca, 12 Emil Racovita Street, Cluj County, with the unique
registration code no. RO41273091 and serial number in the trade register J12/2493/2019

This website is intended exclusively for users
over the age of 16.

In order to comply with our obligations under
the Regulation, and given that the protection of your data is a major and
a constant concern for us, we have prepared this document, which sets out the
categories of personal data that we collect during your visit to our website,
the purpose and purpose of the processing, the duration of the processing,
where we store and to whom we transmit this data and the rights you have in
your capacity as a data subject, especially implemented to ensure the protection
of your fundamental rights and freedoms their right to the protection of
personal data.

  1. 1. Definitions“personal
    data” means any information relating to an identified or identifiable
    natural person (“data subject”); an identifiable natural person is a
    a person who can be identified, directly or indirectly, in particular by
    reference to an identifying element, such as a name, an identification number,
    location data, an online identifier, or one or more many specific elements,
    specific to its physical, physiological, genetic, mental, economic, cultural or
    social identity. automated means, such as collecting, recording, organizing,
    structuring, storing, adapting or modifying, extracting, consulting, using,
    disclosing, disseminating or otherwise making available, aligning or combining,
    restricting, deleting or destroying “Operator” means the natural or
    legal person, public authority, agency or any other body which, alone or
    together with others, sets out the purposes and means of the processing of
    personal data; where the purposes and means of processing are determined by
    Union or national law, the operator or the specific criteria for its
    designation may be laid down in Union or national law; ” “authorized
    person” means the natural or legal person, public authority, agency or
    other body which processes personal data on behalf of the controller. We assure
    you that your personal data is processed lawfully, fairly and transparently for
    the sole purpose SC CATRINEL STUDIO SRL as an operator, processes the data in a
    way that ensures adequate security of personal data, including protection
    against unauthorized or illegal processing and against accidental loss,
    destruction or damage. , by taking appropriate technical or organizational
  1. Your personal data that we process. The
    goal. The foundation. Processing time

We collect from you only those personal data
that we need in order to give you the opportunity to use our website, to be
able to honor your orders and to give you access to our products and to be able
to keep up to date with our products, services and offers (direct marketing),
to the extent permitted by law or under your consent.

We generally process the following personal
data of yours:

  • Name
    and surname
  • Contact address and delivery address
  • Phone
  • Email
  • IP

Each category of data will be collected for
specific, explicit and legitimate purposes and will not be further processed in
a manner incompatible with these purposes and will be for a period not
exceeding the period necessary to fulfill the purposes for which they are

In order to ensure the principle of
transparency of information when processing your personal data, we communicate
below the way we process your data, the purposes and the legal basis (legal
basis) of the activities through which we process your data.


The security of your personal data is a priority for us. We assure you
that any processing of data is carried out in accordance with the principles
guaranteed by the Regulation and processed in a way that ensures adequate
security of personal data, including protection against unauthorized or illegal
processing and against accidental loss, destruction or damage. , by taking
appropriate technical or organizational measures, by implementing appropriate
internal data protection policies.

This site takes all the necessary security
measures to protect the personal information of our users. When completing
personal data on our site, the information will be protected both offline and
online. All personal information will be processed through secure pages that
use the SSL encryption system, marked with a padlock symbol, located at the
bottom of the Microsoft Internet Explorer browser window



Regulation 679/2016 ensures the protection of
the fundamental rights and freedoms of individuals and in particular of their
right to the protection of personal data.

With regard to your personal data, you have the right to request the
exercise of any of the following rights in order to guarantee the protection of
your personal data:

– the right to have access to your data: you
can request that the categories of personal data that are processed be
communicated to you, the purpose for which the processing takes place, the
recipients to whom they have been or will be communicated, the period for which
it is expected that the criteria used to determine this period will be stored
or, if this is not possible; the existence of an automated decision-making
process including the creation of profiles;

– the right to request rectification of data:
in the event of errors in the data being processed, you may request that they
be corrected or supplemented. We, the undersigned, will communicate the
rectification to each recipient to whom the data has been transmitted, unless
this proves impossible or involves disproportionate efforts;

– the right to request the restriction of data
processing: you have the right to request the restriction of data processing in
the following situations: if you have challenged the accuracy of the data, for
a period that allows us to verify the accuracy of the data; if the processing
is illegal and you object to the deletion of personal data, instead requesting
a restriction on their use; if the subscriber no longer needs personal data for
the purpose of processing, but you request it for the establishment, exercise
or defense of a right in court; if you objected to the processing for the time
period in which it is verified that the legitimate rights of the operator
prevail over your rights;

– the right to request the deletion of data:
you may request the deletion of the processed data, if the data is no longer
necessary for the purposes for which it was collected or processed, if you have
withdrawn your consent and there is no other legal basis for processing; if you
object to the processing and there are no legitimate reasons prevailing in
respect of the processing; personal data has been processed illegally; personal
data must be deleted in order to comply with a legal obligation; personal data
have been collected in connection with the provision of information society

– the right to request the transfer of data
(on data portability): you can request the transfer of your data to another
operator if the processing is based on your consent and the processing is

– the right to object to the processing: you
have the right to object at any time to the processing of your data for the purpose
of direct marketing, including the creation of profiles, in which case your
data will be deleted;

– the right to object to automatic decisions
based solely on automatic processing, including profiling.

All these rights can be exercised by a simple request addressed to SC
CATRINEL STUDIO SRL, as an operator, at our headquarters or at the email
address contact@catrinelstudio.com or by accessing the functions provided on
our website www.catrinelsabaciag.com

In the event that you consider that your
rights have been violated, you can file a complaint with the National Authority
for the Supervision of Personal Data Processing.


This Policy is supplemented by the other specific policies of SC
CATRINEL STUDIO SRL and the Terms and Conditions that you can access from our
website. Any changes to the terms of this policy will be communicated to users
by e-mail so that they are kept informed of the information we collect, how we
use it and under what circumstances, if any, we make it public. Users may or
may not agree to the use of the information for other purposes. We will use the
information in accordance with the policy under which the information was

This information is limited to our website and
is not valid for third-party web pages that can be accessed through this web
page. We have no influence over the processing of data by these third party
operators and we do not assume any responsibility or liability in connection
with these web pages.


Legal representative:

Catrinel Sabaciag

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